At Stability Clinic, we believe that the quality of care is shaped not only by clinical knowledge, but also by the way people, professional judgement, systems and technology work together.
Our approach is guided by five interconnected principles.
Every aspect of the practice is designed with purpose. Decisions are made thoughtfully to support safe, ethical and human-centred care.
Integration is more than combining different therapies. It is the intentional connection of people, knowledge, systems and care so that each element strengthens the others.
Coherence is the presence of meaningful connection. It emerges when our values, communication, professional standards and clinical practice work together as one.
Trust is built through consistency, respect and professional integrity. We are committed to creating an environment where people feel safe, heard and supported throughout their care.
Every person is unique. Our role is to understand the individual, respect their circumstances and create the conditions in which healing and wellbeing become more likely.
Together, these principles guide every aspect of Stability Clinic and provide the foundation for our professional standards, clinical practice and continuous improvement.
Stability Clinic respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect, use, store and manage personal information only where it is reasonably necessary to provide safe, ethical and professional healthcare services.
We may collect personal information, including:
Your personal information is collected to:
Information is collected directly from you through:
Clinical records are securely stored using Cliniko, our practice management system. We take reasonable steps to protect personal information from unauthorised access, misuse, loss or disclosure through appropriate administrative, physical and electronic safeguards.
Your personal information will not be shared with third parties without your consent unless:
You may request access to your personal information or ask us to correct inaccurate or incomplete information by contacting Stability Clinic. We will respond in accordance with the Australian Privacy Principles.
Our website uses cookies and Google Analytics to help us understand website usage and improve the user experience. This information does not generally identify you personally.
If you contact us through our website, your information will be used only to respond to your enquiry or provide the services you have requested.
Stability Clinic uses email and SMS to send appointment confirmations, reminders and important information relating to your care.
If you have any concerns about how your personal information has been handled, please contact Stability Clinic in writing. We will acknowledge your complaint, investigate the matter and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Stability Clinic
South Melbourne, Victoria
Email: info@stabilityclinic.com.au
Phone: +61 422 131 166
Website: www.stabilityclinic.com.au
Stability Clinic is committed to providing care that is safe, ethical, respectful and evidence-informed.
Our practice is informed by the Australian Privacy Principles (APPs), the National Code of Conduct for Unregulated Health Care Workers, relevant professional association standards, and applicable Australian legislation.
Our professional standards are founded on the following principles:
These principles guide every clinical decision, professional interaction and organisational process at Stability Clinic.
We are committed to ongoing professional development to maintain and continually improve the quality of care we provide.
Stability Clinic is committed to providing care that is collaborative, respectful and within our professional scope of practice.
Before commencing care, clients are provided with information about the nature of the services offered and have the opportunity to ask questions before giving informed consent.
Clients are encouraged to make informed decisions about their healthcare and may withdraw their consent at any time.
Where a client’s needs fall outside our professional scope, or where another healthcare professional is better placed to provide appropriate assessment or care, we will recommend referral to a suitable practitioner or service.
We recognise the importance of professional boundaries and practise within our qualifications, experience and professional scope. Where appropriate, we will recommend referral to another healthcare professional or service in the best interests of our clients.
Stability Clinic maintains accurate, confidential and contemporaneous clinical records to support safe, ethical and continuous care.
Clinical records are securely managed using Cliniko, our practice management system. Access is restricted to authorised personnel, and reasonable steps are taken to protect personal information from unauthorised access, loss, misuse or disclosure.
Clients may request access to, or correction of, their personal information in accordance with the Australian Privacy Principles.
Clinical records are retained and managed in accordance with applicable legal, professional and regulatory requirements.
At Stability Clinic, informed consent is an ongoing process based on clear communication, mutual understanding and respect.
Before commencing care, we explain the nature and purpose of the services offered, discuss expected benefits, potential limitations and any relevant considerations, and provide the opportunity for clients to ask questions.
Clients are encouraged to make informed decisions about their care and may withdraw their consent at any time.
Where appropriate, we will recommend referral to another healthcare professional or service if it is in the client’s best interests or falls outside our professional scope of practice.
We are committed to providing care that is collaborative, transparent and centred on the individual’s needs, goals and informed choices.
This document has been developed with reference to the following legislation, professional standards and guidance:
These references inform the professional standards and governance of Stability Clinic and are reviewed periodically to support best practice and continuous improvement.
