Stability Clinic provides complementary health services including Mind-Body Medicine, Kinesiology, Structural & Craniosacral Therapy, Emotional Release Therapy and Photobiomodulation (PBM) / Low Level Laser Therapy (LLLT).

These services are complementary and non-medical. They do not replace medical diagnosis, physiotherapy, psychological treatment, psychiatric care or other appropriate medical care.

Clients are encouraged to seek medical advice from a qualified health professional where required.

• Appointments can be booked online through the Stability Clinic website or by contacting the clinic directly.
• Payment is due on or before the session and may be made via Stripe, EFTPOS, major credit cards (including AMEX), Apple Pay, Google Pay, bank transfer or cash.
• Packages must be paid in full at the time of purchase unless otherwise agreed in writing.

• A minimum of 48 hours’ notice is required to reschedule or cancel an appointment.
• Cancellations made with less than 48 hours’ notice, or non-attendance, may incur the full session fee.
• Exceptions may be made for illness, emergency or compassionate circumstances at the practitioner’s discretion.

• All personal and health information is kept confidential and stored securely in accordance with Australian Privacy Principles (APP).
• Information will only be disclosed with your written consent, or if required by law, or if there is a risk of harm to yourself or others.

• Packages are non-refundable once the first session has commenced.
• Packages are valid for 6 months from the date of purchase unless agreed otherwise.
• Packages are non-transferable unless otherwise agreed by the practitioner.
• Packages are intended to support ongoing care over a consistent period of time.

• Clients agree to attend online sessions from a private, safe and uninterrupted space.
• For Kinesiology or Emotional Release Therapy sessions, muscle testing may be carried out using practitioner self-testing or surrogate testing with consent.
• Online sessions are not suitable for emergency or crisis care.

• Clients must inform the practitioner of relevant medical conditions, injuries, medications, pregnancy or health changes prior to sessions.
• If concerns arise that require medical or psychological support, clients may be referred to a GP, psychologist or other health professional.
• In urgent situations, clients should contact 000 or crisis services such as Lifeline 13 11 14.

• You understand the complementary and non-medical nature of the services provided.
• You understand no diagnosis, prescription or guarantee of outcome is offered.
• You consent to treatment and accept responsibility for your own health and wellbeing.

• The clinic provides a safe, clean and respectful environment in line with Work Health & Safety regulations.
• Equipment and treatment spaces are cleaned and sanitised regularly.
• Clients must inform the practitioner if they feel unwell, unsafe or uncomfortable at any time.
• Either the client or practitioner may pause or end a session if safety, ethics or wellbeing require it.

• All clients are treated with dignity and without discrimination regardless of age, gender, cultural background, religion, sexual orientation, disability or identity.
• The clinic upholds inclusive, culturally sensitive and trauma-informed practice.
• Clients are welcome to bring a support person or interpreter if this helps them feel safe or understood.

• Clients remain fully clothed during sessions unless otherwise agreed, and only where therapeutically appropriate.
• Inappropriate physical, verbal or sexual behaviour will result in immediate termination of the session.
• The practitioner follows the IICT (or relevant association) Code of Conduct and ethical practice standards.

• Clients under 18 require consent from a parent or legal guardian.
• A parent or guardian may be requested to be present during a session with minors.
• The practitioner holds a current Working With Children Check (if applicable).

• If you are running late, please notify the clinic by phone, text message or email as soon as possible.
• If you arrive late for your appointment, your session may need to be shortened to avoid impacting subsequent appointments. 
• The full session fee may still apply.